Western General Insurance Co at 5230 Las Virgenes Road #100 in Calabasas, California

Customer Reviews about Western General Insurance Co

• ✪ ✪ ✪ ✪ ✪
  0 stars !My wife was rear ended by their insured [injured with a severe concussion, back and neck strain, as well as rib pain and asthma attacks ][car was totaled as well]and was first told that they did have insurance and that they would get back to me. Days later, after being hung up on and put on hold for an hour at a time, I finally was able to speak with Pamela [ the so-called supervisor ] who was supposed to be of help to me. She informed me that they were checking to see if their insured had made the last payment , which was already a different response than what I had received when i called the first time.Now , today, after speaking with Xavier my wife and I RECEIVE letters in the mail stating that the claim was dropped due to the fact that their insured was essentially missing a payment. How do you go from being insured to all of a sudden missing a payment within the span of days ?The person who misinformed me the first time doesn't deserve to be employed , and they should take responsibility for their actions. And no one can give me this ladys number to contact her directly or even provide me with the date that she last paid on? I already don't believe a word they say, and I truly don't believe that she doesn't have any insurance to begin with. Now we have to go to small claims court . Xavier & Pamela continuously apologize and yet no action is taken, and they will do anything in their power not to speak with you, including telling their representatives that they are 'currently unavailable.' It will be a relief for them to go out of business, hopefully shortly after being sued.
  February 09, 2017

  by Cyndal Sanchez
• ✪ ✪ ✪ ✪ ✪
  If I could give zero stars I would! My car was damaged by a person who has western general insurance almost 4 months ago. They agreed that they were at fault for damages I paid for the repairs out-of-pocket and have still not been reimbursed I’m on hold anywhere from 30 to 40 minutes if I can get through at all. I’ve talk to multiple representatives each one told me they need something else. I’ve sent receipts of proof of my payment the shop that fixed my car has sent itemized receipts twice! They’ve never once called me if they needed something else nor did they tell me that they need anything without me calling to find out what the holdup is. Now they need my registration to prove they are paying the owner which I would’ve gladly send over any of the five other times I’ve had to talk to a representative. The representatives are rude short and can tell that they are just miserable they have no respect. This has to be the worst insurance company to ever have to go through if your car is damaged. I would never want to do business with them and hope I will never have to again!
  December 06, 2016

  by Kristy Lopez

Opening hours Closed now

Photo gallery of Western General Insurance Co

About Western General Insurance Co in Calabasas